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GMAT作文题目加范文详细解析(4)

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发表于 2019-5-10 10:04:54 | 显示全部楼层 |阅读模式
The following appeared in an Avia Airlines departmental memorandum.
  “On average, 9 out of every 1,000 passengers who traveled on Avia Airlines last year filed a complaint about our baggage-handling procedures. This means that although some 1 percent of our passengers were unhappy with those procedures, the overwhelming majority were quite satisfied with them; thus it would appear that a review of the procedures is not important to our goal of maintaining or increasing the number of Avia’s passengers.”
  Avia航空的部门备忘录:
  平均地,去年乘坐Avia的1000个乘客中有9个针对我们的行李处理流程写了投诉信。这说明虽然有大约1%的乘客对这一流程表示不满,乘客的主体对它还是满意的。所以对流程的重新审查对我们要保持和提高Avia的乘客数这一目标不是很重要的。
  1去年是这样今年呢以后呢?
  2很有可能是乘客对服务不满意却没时间正式申诉
  3和别的航空公司比较如何seriousness trivailize
  1, 没有complaint不代表没有不满。
  2, 没有跟其他公司对比,同时并不知道总数。
  The conclusion in this Avia Airlines memorandum is that a review of the airline’s baggage-handling procedures will not further its goal of maintaining or increasing the number of Avia passengers. The author’s line of reasoning is that the great majority of Avia passengers are happy with baggage handling at the airline because only one percent of passengers who traveled on Avia last year filed a complaint about Avia’s procedures. This argument is problematic in two important respects.
  First, the argument turns on the assumption that the 99 percent of Avia passengers who did not complain were happy with the airline’s baggage-handling procedures. However, the author provides no evidence to support this assumption. The fact that, on the average, 9 out of 1000 passengers took the time and effort to formally complain indicates nothing about the experiences or attitudes of the remaining 991. It is possible that many passengers were displeased but too busy to formally complain, while others had no opinion at all. Lacking more complete information about passengers’ attitudes, we cannot assume that the great majority of passengers who did not complain were happy.
  Secondly, in the absence of information about the number of passengers per flight and about the complaint records of competing airlines, the statistics presented in the memorandum might distort the seriousness of the problem. Given that most modern aircraft carry as many as 300 to 500 passengers, it is possible that Avia received as many as 4 or 5 complaints per flight. The author unfairly trivializes this record. Moreover, the author fails to compare Avia’s record with those of its competitors. It is possible that a particular competitor received virtually no baggage-handling complaints last year. If so, Avia’s one percent complaint rate might be significant enough to motivate customers to switch to another airline.
  In conclusion, the author has failed to demonstrate that a review of the baggage-handling procedures at Avia Airlines is not needed to maintain or increase the number of Avia’s passengers. To strengthen the argument, the author must at the very least provide affirmative evidence that most Avia passengers last year were indeed happy with baggage-handling procedures. To better evaluate the argument, we would need more information about the numbers of Avia passengers per flight last year and about the baggage-handling records of Avia’s competitors.      
本航空公司备忘录的结论是,对航空公司行李处理程序的审查不会进一步促进其维持或增加航空公司乘客数量的目标。作者的推理是,绝大多数航空公司的乘客对航空公司的行李处理感到满意,因为去年在航空公司旅行的乘客中只有百分之一对航空公司的程序提出投诉。这一论点在两个重要方面存在问题。




首先,这一论点是基于这样一个假设:99%没有抱怨的阿维娅乘客对航空公司的行李处理程序感到满意。然而,作者没有提供任何证据来支持这一假设。事实上,在1000名乘客中,平均有9人花了时间和精力来正式投诉,这表明他们对剩下的991名乘客的体验和态度没有任何影响。许多乘客可能不高兴,但太忙而无法正式投诉,而其他人则完全没有意见。由于缺乏关于乘客态度的更完整的信息,我们不能假定大多数没有抱怨的乘客都是快乐的。




其次,如果没有关于每班航班乘客人数和竞争航空公司投诉记录的信息,备忘录中的统计数据可能会扭曲问题的严重性。考虑到大多数现代飞机的载客量高达300至500人,阿维亚航空公司每架飞机可能会收到多达4至5次的投诉。作者不公平地轻视了这一记录。此外,作者没有将Avia的记录与竞争对手的记录进行比较。去年,一个特定的竞争对手几乎没有收到行李处理投诉。如果是这样,Avia百分之一的投诉率可能足以激励客户转向另一家航空公司。




综上所述,作者未能证明不需要审查航空公司的行李处理程序来维持或增加航空公司的乘客数量。为了加强这一论点,作者必须至少提供肯定的证据,证明去年大多数阿维亚航空公司乘客确实对行李处理程序感到满意。为了更好地评估这一论点,我们需要更多的信息,包括去年每架航班的航空公司乘客人数以及航空公司竞争对手的行李处理记录。


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